Skip over main navigation
  • Log in
  • Basket: (0 items)
(IPSEA) Independent Provider of Special Education Advice
Accessibility
Get in touch
Donate
Menu
  • Get information and support
    • What are special educational needs?
    • Free legal guides and template letters
    • On-demand SEND law webinars
    • Helplines and services
    • Services for professionals
    • Your stories
  • Book training
    • Learn about and book SEND law training
      • For parents and carers
      • For parent groups, schools and charities
      • For local authorities
      • For SEN professionals and private organisations
    • Subscribe to our legal updates
    • Contact the training team
  • Policy work
    • Learn about our policy work
    • Policy blog
    • Save Our Children's Rights: our joint campaign
      • About the campaign
      • Write to your MP
      • Press and media
    • Schools White Paper: what you need to know
  • Get involved
    • Donate
    • Urgent appeal: Defend children’s rights
    • Fundraise for us
    • Volunteer
      • Ways to volunteer
      • How to apply
      • Volunteer stories
    • For organisations
      • Corporate support
      • Trusts and foundations
    • Other ways to give
  • About us
    • What we do
      • Our strategy
      • Our impact
      • Our history
    • Our people
    • Latest news and updates
    • Our annual reports
    • Work for us
  • IPSEA Legal Resources Portal
  • Admin
    • Log in
  • Basket: (0 items)
  • Ellie and Freya's story
  1. Get information and support
  2. Your stories
  3. Ellie and Freya's story

Ellie and Freya's story

Ellie contacted our helplines with concerns about her daughter Freya’s recently issued Education, Health and Care (EHC) plan.   

Section F of the EHC plan stated that Freya must receive occupational therapy (OT) sessions as part of her special educational provision. However, as there was no local OT provider, the nearest sessions Ellie and Freya could attend were a 1.5 hour bus trip away. This journey was exhausting, and it meant that Freya was not getting the full benefit from these essential sessions due to being so tired when she arrived. She also had to take a whole day off school to attend, and Ellie could not go to work as she needed to accompany her.  

During the annual review of the EHC plan, Ellie asked the local authority (LA) to fund the transport or to give her a personal budget, and reminded them of their duty to ensure the provision in the plan is made. It was at this point Ellie called our helpline for advice on whether she should receive funded transport for Freya to attend the OT sessions.  

Help from IPSEA  

Ellie spoke with one of our Advice Line volunteers who explained that although she was not entitled to transport (despite the provision being specified in the EHC plan), the LA could choose to exercise its discretion to arrange suitable transportation. If they refused to do so, the LA would be unable to fulfil their legal obligation to provide occupational therapy, as there were no other local OT providers.  

Ellie went back to the LA armed with our advice and within two weeks the LA had agreed to fund the transport costs. 

Ellie told us, “Speaking with Sarah on the Advice Line gave me the confidence to keep going and go back to the LA. I was determined not to be fobbed off. I felt empowered, revitalised and determined that I now had the knowledge to write the email I needed to write.

Having the transport funded has been life changing for Freya." Ellie explained, “The OT provision in Freya’s EHC plan was the most important part. Although I was aware Freya struggled with sensory overload, I had no knowledge of interception or proprioception. The OT Freya has received has given us a huge insight into the areas she struggles with and why. We had noticed Freya had certain ways she liked to do things but not fully understood the reasons behind her preferences. To be able to understand what is going on for Freya has enabled us to make her daily life easier and better advocate for her. We have also been able to learn how to help Freya self-regulate which has had a huge impact on her and us as a family”.    

Ellie continued, “The access to transport for these sessions has ensured she gets the most from the therapy. Freya’s confidence to try new things has grown dramatically and this confidence has spilled over into other areas of Freya’s life.  She was so used to not being able to try new things she just stopped. She arrives fresh for each session, does not have to miss a day of school and I can also go to work."

Published: 12th December, 2022

Updated: 20th May, 2025

Author: Emma Brock

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • What happens after a re-assessment?

    What happens after a re-assessment?

    On this page we will explain what happens after a re-assessment.

  • What happens in a re-assessment?

    What happens in a re-assessment?

    On this page we will explain what happens in a re-assessment.

  • Asking for a re-assessment

    Asking for a re-assessment

    On this page we will explain the process of asking for a re-assessment.

  • Who can ask for a re-assessment?

    Who can ask for a re-assessment?

    On this page we will explain who can ask for a re-assessment.

Related

  • Diane and Adam's story

    Diane and Adam's story

    "The LA had decided his time in education was up. We all initially thought it was a simple mistake, but they would not back down."

  • Jane and Findlay's story

    Jane and Findlay's story

    "I often felt physically ill attending the Tribunals but IPSEA’s volunteer adviser kept me going. When I thanked her, she said she had just given me a glass of water at the last mile (an understatement)!"

  • Christina and Jackson’s story

    Christina and Jackson’s story

    “IPSEA was my constant saviour for two years while we battled with two LAs. I am very grateful and always will be for IPSEA. I know my son would not be where he is today without IPSEA.”

  • Jenny's story

    Jenny's story

    Jenny reached out to us late in the process of her daughter’s SEND Tribunal appeal after her local authority had refused to issue an EHC plan

  • Sarah’s story

    Sarah’s story

    Sarah wasn't happy with the contents of her daughter’s draft Education, Health and Care (EHC) plan

Most read

  • Asking for an EHC needs assessment

    Asking for an EHC needs assessment

  • Template letters

    Template letters

    Download and make changes to our template letters to fit your situation

  • Template letter 1: making a request for an EHC needs assessment

    Template letter 1: making a request for an EHC needs assessment

  • EHC needs assessments

    EHC needs assessments

    An EHC needs assessment is an assessment of a child or young person’s education, health and care needs

  • Advice Line

    Advice Line

    Book an appointment for free and independent next-step legal information, advice and support on any educational issue that is a result of a child or young person’s SEND

  • Choosing a school/college with an EHC plan

    Choosing a school/college with an EHC plan

  • What happens in an EHC needs assessment

    What happens in an EHC needs assessment

  • The annual review process

    The annual review process

  • Contact us

    Contact us

  • Appealing to the SEND Tribunal

    Appealing to the SEND Tribunal

    The SEND Tribunal is an independent national tribunal which hears parents’ and young people’s appeals against LA decisions about the special educational needs of children and young people

How you can help IPSEA

How you can help IPSEA

Have you found the information on our website helpful today? If so, please consider donating! At IPSEA, we rely on your donations and fundraising efforts to help keep our vital services running. Read more

Donate Fundraise

Published: 19th March, 2014

Updated: 12th May, 2026

Author:

Sign up to receive regular email updates from IPSEA
The Queen's Award for Voluntary ServiceHelplines Partnership Member
  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
  • Terms and conditions of website use
  • Contact us
  • Accessibility
  • Sitemap
  • IPSEA privacy notice
  • Complaints policy

IPSEA is registered charity number 327691
Limited company 02198066

Registered office: IPSEA, 2A Stansted Courtyard, Parsonage Road, Takeley, Bishop’s Stortford, CM22 6PU

Donate
Manage Cookie Preferences