Advice line volunteer

This current round of Volunteer recruitment is now closed.

We will be recruiting again in the autumn.

If you wish, you may still send your applications to us. Please note, we will not respond to them until the new round is advertised. Thank you in advance for your interest.

Our advice line volunteers provide legally based information, advice and support to parents with children with special educational needs and disabilities.  Our advice line volunteers work remotely and provide advice over the telephone.

Could this be you?

Whatever skills you already have you will be able to put them to use in a completely new environment. A genuine concern for helping get the right education for children with special education needs and disabilities is essential. You’ll need to keep things confidential and have the time to take calls on our advice line.  You will need to be reliable, willing to get involved and communicate effectively.

What can you expect from us?

The opportunity for training and development on a personal level.  Before volunteering on the advice line you’ll need to complete our comprehensive three stage training.  You’ll then have access to our ongoing training and online library of resources. 

You’ll be assigned a supervisor for the entire time you’re volunteering with IPSEA.  They’ll be on hand to offer feedback about your performance and support your development in the role.

Finally, you’ll have the opportunity to make a real difference to young people.

Contact details:

For more information or to have a chat about the roles available, please contact IPSEA on 01799 582 030.  If you want to join our team, then please complete the attached application form. and email to

Recruitment currently Closed

Please be aware that the current round of Volunteer recruitment has ended, we can still take applications but we will not respond until the new round is advertised.

“I volunteer for the advice line to help, often panic stricken, parents realise they do have power and there is a way to challenge local authorities.  I am happiest when I hear the relief in a parent’s voice when some advice has made a real difference to them.”

IPSEA mailing list

Click here to join our mailing list so that we can send you relevant updates and information.

Advice Line

This provides next step advice on: problems with schools, requesting statutory assessment, statements and Education, Health and Care Plans, annual reviews, disability discrimination and exclusion. Please click here to book an appointment to get one of our advisers to call you back.

Tribunal Helpline

Our Tribunal Helpline Gives next step advice on SEN appeals and disability discrimination claims to the Special Educational Needs and Disability Tribunal. When you call we will also assess whether you need casework support. Please click here to book an appointment to get one of our advisers to call you back.

IPSEA training

IPSEA provides a wide range of SEN training for Parents, School Staff, Parent Forums, Support Groups, Local Authority SEN teams, Parent Partnership Schemes, School Governors and other groups / organisations. Click here for details.

Information Service

The Information Services is for general legal enquiries and will signpost you to factsheets and resources on our website. Click here for more details about our Information Service

Face to Face Advice

IPSEA is now able to offer free and independent legally based SEN advice at Face to Face sessions organised in conjunction with the Pen Green Centre for children and families (

For information on how to book a session please click here.