The person, firm or company booking the training and/or enrolling delegates on the training. The Customer is responsible for payment for the Event.


A person attending the Event who may also be a Customer.


Any course including virtual, e-learning or in-person training: 

  • virtual training – a course delivered online via Zoom, Microsoft Teams or other virtual platform
  • e-Learning – a training course delivered online via Learn Upon or other e-learning platform
  • in person training – a course delivered at a designated venue


Independent Provider of Special Education Advice 


Any training documentation that can be viewed on-screen or printed out. 

Working day

Any day from Monday to Friday (inclusive) which is not a statutory bank holiday in England

1. Orders and acceptance

1.1 Customers and Delegates are deemed to accept these terms and conditions when booking an Event.  Customers will be responsible for the accuracy of all of the details submitted.

1.2 These terms govern the booking for the Event to the exclusion of any terms and conditions of the Customer.

2. Fees and Payments

2.1 Prices for Events are shown on our website but may be subject to increase.

2.2 Save for a commissioned Event, the price for an Event is for a single DelegateA link to access a place at a virtual training event should not be shared with any other attendee, nor broadcast in front of any other attendees live or subsequently without purchasing further places or additional delegates  

2.3 Prices for in person Events will be inclusive of a fixed sum to cover travel and subsistence for the trainer.

2.4 Cleared payment for an Event must be made within five working days of securing an Event place If a place at an Event is secured less than five working days before the date of the Event payment must be made immediately. Payment should be made by debit, credit card or PayPal via our website online booking platform.  

2.5 IPSEA reserves the right to refuse admission/cancel an Event for any failure by a Customer to provide cleared funds in accordance with paragraph 2.2 above. 

2.6 Invoices are available and should be requested at the time of booking. Payment of any invoice must be made at least five working days before the Event.  If a Customer has booked a bespoke Event payment must be made in full at least 4 weeks before the Event date. Invoices can be supplied after payment has been made but this is at the discretion of IPSEA. 

2.7  If a purchase order is required by your organisation before the issue of an invoice by IPSEA this purchase order must be supplied by the Customer at the time of booking. The supply of a purchase order will not secure a place for a delegate at an Event or be taken as payment. Following receipt of a purchase order an invoice will be issued that must be settled in accordance with paragraph 2.6 above.

3. Cancellations

3.1 IPSEA reserves the right to cancel, postpone or otherwise alter the content or date of an Event without notice. In such circumstances, IPSEA may, if available, offer an alternative dateRefunds of any Event price paid (save for any bespoke Event) will be made in accordance with paragraph 3.3 below.  

3.2 In the event of cancellation by a Customer cancellation fees for all types of Events (save for any bespoke Event) will be due as follows:

3.2.1  If a Customer cancels their attendance at a virtual and/or in person training 15 working days or more before the date of the training then 30% of the Event price will still be payable. 

3.2.2 If a customer cancels their attendance at a virtual and/or in person training five working days before the date of the training then 100% of the Event price will be payableWhere possible, a place at an alternative Event will be offered. 

3.3 To request a refund in accordance with paragraph 3.1 above you must notify IPSEA in writing by email to You will then be entitled to a refund from IPSEA which will be paid as soon as possible but in any event within 20 working days. 

3.4  If a refund or a cancellation sum becomes due IPSEA reserves the right to deduct any processing fees payable by IPSEA prior to payment of the refund or cancellation sum due to the Customer 

3.5 A refund may not be possible in the event of cancellation by a Customer of a bespoke Event.

3.6 No refunds will be made in relation to e-Learning courses where the course has been accessed by a Customer. Where a Customer has purchased a package of e-Learning courses a refund may be available for any unaccessed courses after deducting the full cost of the accessed course(s). 

4. Substitutions

4.1 Substitute Delegates will be accepted, subject to prior notification to IPSEA. Where possible Customers should inform IPSEA of the alternative Delegate's name at least three working days before the date of the Event. No charge will be made for any substitution 

4.2 The Event price per delegate entitles one delegate to view the Event in private and receive any Materials.  Delegates should not share log in details, broadcast the Event or share Materials. 

5. Force majeure

5.1 IPSEA will not be liable for any failure or delay in the delivery of the Event caused by circumstances beyond its reasonable control. Where this occurs IPSEA’s obligations will be suspended if such circumstances continue, or the Event may be cancelled in which case paragraph 3 will apply.

6. Copyrights

6.1 IPSEA reserves all rights in the content of all Events and Materials. By accepting these terms Customers and Delegates acknowledge that all rights in the content of Events and Materials shall be owned by IPSEA and that in attending an Event, Customers and Delegates will not obtain any rights whatsoever in such content or Materials. 

6.2 Customers and Delegates agree not to reproduce, sell, hire or copy Materials (in whole or part) and not to use such Materials except for the purpose of post Event reference.

6.3 IPSEA does not record any Events without prior permission. Customers and Delegates agree not to audio or video record an Event or any part of an Event using any recording device.

7. Data protection

7.1 Details of the Customer and Delegate will be added to IPSEA’s records to allocate a place at the EventAll data is processed in accordance with IPSEA’s privacy policy that is published on IPSEA’s website.  

7.2 Customer and Delegate data may be retained to keep them up to date with the services IPSEA offers Changes can be made at any time by notifying IPSEA by post or email at [email protected].  

8. Miscellaneous

8.1 IPSEA training is not accredited.  Attendance at an IPSEA Event or completion of an IPSEA e-Learning course does not entitle any attendee to claim that they have been ‘IPSEA trained’ or are ‘IPSEA accredited’ nor should you use any other phrase or wording that implies that IPSEA endorses you and/or the Customer.

8.2 If you have any additional requirements due to a disability or any other reason, please notify IPSEA to discuss these requirements as soon as possible but at least five working days prior to the Event.  Whilst every effort will be made to accommodate any additional requirements, this cannot be guaranteed if no prior notice is received.

8.2 IPSEA will not be liable for any travel or other expenses incurred by Delegates attending Events.

8.3 IPSEA reserves the right to refuse admission to any Delegate whom it considers in its absolute discretion to be unsuitable for admission to the Event or to remove any such Delegate after the commencement of the Event.