The LGSCO can investigate complaints about local authorities, adult social care providers and some other public service organisations. It will look into situations where:

  • the processes which should have been followed were not, or were carried out poorly, and
  • injustice was caused as a result.

It is independent and free to use.

If the LGSCO decides to investigate, it looks at how decisions were made and can recommend how to put things right.

You can find out more about the LGSCO, including how to make a complaint to it, on our website.