*PLEASE READ: IMPORTANT UPDATE ON THIS SERVICE*
As from Monday 5th September our telephone helpline numbers will no longer be in use for you to call our volunteers. We are very aware that there is a high level of demand for this service and it can often be really difficult for people to get through on our phone lines, leading to a lot of frustration. With this in mind we will therefore be offering all telephone help via a call back system, where you will be able to book an appointment slot to speak to one of our volunteers. The new system means that we will be able to offer more slots than we do currently, which should mean that it is easier for you to speak to someone at a time which is convenient for you. The slots will be available to book here.
Advice Line: 0800 018 4016
If you cannot find the information you are looking for on our website and would like to speak to one of our volunteers, you can ring our Advice Line.
Calls to numbers beginning with 0800 are now free to callers from all UK networks including all UK mobile phones.
Advice Line opening hours:
Monday: 10am - 1pm
Tuesday: 1pm - 4pm and 7pm - 9pm
Wednesday: 10am - 1pm and 7pm - 9pm
Thursday: 1pm - 4pm
Friday: 1pm - 4pm
Weekends and Bank Holidays: Closed
Please read the following information before calling our Advice Line:
IPSEA's Advice Line is covered by 1 or 2 volunteers working from their own homes. If the line is busy, our volunteers are busy taking calls.
There is no answer phone service on our Advice Line. If you hear an answer phone message, it will be our volunteer's personal voicemail. Please do not leave a message.
By using IPSEA’s Advice Line you are agreeing to the terms of our Privacy Statement.
IPSEA has a dedicated Tribunal Helpline that you should call if you are making a Tribunal Appeal.