How we help Our services Booking support Appointments are not released from our admin office. Appointments are released by our volunteers who staff our helplines, as and when they know their availability. They can be released up to ten days in advance, any day or time. Any available slots for our helplines are shown in turquoise. If the slots are black, it means they have been booked by other parents. If there are no slots in turquoise, there are currently no available appointments – they are released regularly, so please keep checking back. Please see an example of the calendar, below: If you do experience any technical problems, please contact us.